I am helping my 89 year old mom move from a PC to a Mac. She was using Outlook 2010 on the PC and has 5.2 GB of e-mail history she wants to be able to access on her Mac (she's never deleted anything, her computer files look a lot like her garage). I purchased Outlook 2016 and she's under strict instructions to use iMail going forward, and only use Outlook to access old messages (they had not been saved to her e-mail server, so importing the.pst file seemed to me to be the only way to get her e-mail history onto the new Mac). I copied the pst file to an external hard drive and then onto her Mac. I then imported the file into Outlook on the Mac. It says the import successfully completed (5.2 Gb took a long time).
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When I open Outlook, I see the.pst file listed in 'On My Computer', but when I click on the folder, there's nothing showing. All I'm looking for is the e-mail history.I already successfully copied her contacts, and she doesn't do anything else with product (tasks, calendar, etc). I dunno.I did this successfully on my own PC to Mac conversion in 2013, has something changed since then? Any suggestions? I did re-try the import, thinking maybe I didn't click Finish or something, but had the same result. Thanks Community! Hi to anyone who had this problem.
Turns out the entire process was successful. I copied the.pst file to a hard drive, copied it to the desktop of her brand new Mac, and the imported it into the new Outlook on her Mac, and then I hit 'Finish' to show it was successful. When I went to Outlook on the new Mac, I could see my mom's e-mail in the 'on my computer' section, but it appeared nothing was there. Right next to her account under 'on my computer' was a teeny tiny little arrow. When I click on that teeny tiny arrow, all her former Outlook e-mail boxes suddenly appeared, including the 6500 old messages that had successfully transferred over. So the problem, which was never really a problem, is resolved. I hope that someday, someone besides me has this same 'problem' and reads my solution and solves it themselves.
